Terms & Conditions

Terms and Conditions
Last Updated: September 2024

Welcome to Elegance Sole. By using our website and placing an order, you agree to these Terms and Conditions ("Terms"). Please read them carefully. If you have any questions, feel free to reach out to our customer service team via the contact methods provided on our website.

1. Accurate Information, with Limits

We strive to provide the most up-to-date and accurate information on our website, but mistakes can happen. If you notice any inaccuracies, please let us know! We reserve the right to correct any errors or omissions and update product details as necessary.

2. Ownership and Intellectual Property

All content on the Elegance Sole website, including images, text, and designs, is our intellectual property. You may not copy, download, or distribute any material without our prior written permission. Respect our hard work and keep it for personal use only.

3. Customer Service

Got questions? We’re here to help! Our friendly customer service team is available to assist you. Contact us through the methods listed on our website.

4. Order Terms

By placing an order with Elegance Sole, you agree to these Terms and any updates we may make from time to time. Make sure to review the latest version before placing an order.

5. Orders from Pakistan

All orders will be processed and shipped from Pakistan. Any customs duties, taxes, or other import-related costs are your responsibility as the buyer.

6. Checkout Process

To complete your order, you must provide accurate information, including your name, billing and delivery address, phone number, and payment details. We take the protection of your information seriously and ensure it is securely processed.

7. Order Confirmation

Once you place an order, you will receive an order confirmation email. However, this does not guarantee immediate dispatch of your order. We will check everything on our end before confirming the shipment of your items.

8. Changes to Your Order

In the event of any issues with your order, we will notify you as soon as possible. The final contract between us will only include the items confirmed in your shipping confirmation email.

9. Product Availability and Descriptions

While we do our best to keep everything up to date, product availability and specifications may change. Images and descriptions are provided for illustration purposes only and are not binding promises.

10. Pricing and Taxes

All prices listed on our website include VAT (where applicable) but do not include delivery charges. Prices may vary across different platforms or stores. If we make an obvious pricing mistake, we reserve the right to correct it before confirming your order. If the correct price is lower, you'll pay the lower price. If it’s higher, we’ll contact you for instructions or cancel your order.

11. Payment Methods

We accept payments via credit card, debit card, or PayPal. All payment information is encrypted and processed securely. Please do not send your payment details via email for security reasons.

12. Ownership of Goods

The products remain our property until full payment is received. Once your order is delivered, responsibility for the goods, including any risk of loss or damage, passes to you.

13. Liability and Warranty

We guarantee that our products are fit for the purpose described. However, our liability for any breach is limited to the price of the product and foreseeable direct losses. Elegance Sole is not responsible for indirect losses such as loss of income or missed opportunities. Events beyond our control (e.g., natural disasters or shipping delays) relieve us of any obligations under these Terms. However, personal injury or death caused by our negligence is fully covered.

14. Communication and Notices

We primarily communicate through email or on our website, and this forms part of our electronic agreement. You may send any notices to us at our registered office or the email address you provided during checkout. We will consider notices received after 24 hours for emails and three days for postal mail.

15. Entire Agreement

These Terms, along with our other policies, form the complete agreement between you and Elegance Sole for your purchase. No prior agreements or understandings will be considered. Any waiver or delay in exercising our rights must be in writing to be valid. Even if any part of these Terms becomes unenforceable, the rest will still stand.

17. Unsubscribing from Communications

If you wish to unsubscribe from our marketing emails, simply click the "unsubscribe" link at the bottom of any email, and you’ll be removed from our list.

Thank you for choosing Elegance Sole. We look forward to providing you with the best in handmade leather footwear.